NURTURE HOSPITAL

Entity Name: Ambuja Hospitals Private Limited
Corporate Identification Number: U85300KA2020PTC137262
Registration Number: 137262
Address: No. 80 (Old No. 36), 20th Main Road, 2nd Block, Rajajinagar, Bengaluru, Karnataka 560010
Email: info@nurturehospitals.in
Phone: 98800 09596

Effective Date: 02/10/2025
Last Revised: 02/10/2025

ARTICLE I – INTRODUCTION AND DEFINITIONS

Section 1.1 – Scope This Cookie Policy explains how Nurture Hospital, operated by Ambuja Hospitals Private Limited (“Hospital,” “we,” “us,” or “our”), uses cookies and similar tracking technologies on our website and digital platforms.

Section 1.2 – Definitions “Cookies” are small text files stored on your device when you visit our website. “Similar Technologies” include web beacons, pixels, local storage, and other tracking mechanisms. “Personal Data” refers to information that can identify you as an individual.

Section 1.3 – Application This policy applies to all users accessing our website, patient portals, and digital services. By continuing to use our website, you consent to our use of cookies as described herein.

ARTICLE II – TYPES OF COOKIES WE USE

Section 2.1 – Essential Cookies These cookies are necessary for basic website functionality and cannot be disabled:

Section 2.2 – Functional Cookies These cookies enhance user experience and website functionality:

Section 2.3 – Analytics Cookies These cookies help us understand website usage patterns:

Section 2.4 – Marketing and Advertising Cookies These cookies support our marketing efforts and relevant advertising:

ARTICLE III – COOKIE PURPOSES AND LAWFUL BASIS

Section 3.1 – Essential Operations Essential cookies are used based on legitimate interests for: (a) Website security and functionality (b) Patient portal access management (c) Appointment booking system operation (d) Compliance with accessibility requirements

Section 3.2 – Service Improvement Functional and analytics cookies are used based on legitimate interests for: (a) Website performance optimization (b) User experience enhancement (c) Technical issue identification and resolution (d) Service quality improvement

Section 3.3 – Marketing Communications Marketing cookies are used based on consent for: (a) Relevant healthcare information delivery (b) Appointment reminder optimization (c) Service promotion to interested users (d) Campaign effectiveness measurement

ARTICLE IV – THIRD-PARTY COOKIES

Section 4.1 – Google Services We use Google Analytics, Google Ads, and Google Tag Manager for website analytics and advertising. Google’s privacy policy governs their data collection: https://policies.google.com/privacy

Section 4.2 – Social Media Platforms Our website may include social media plugins from Facebook, Twitter, LinkedIn, and Instagram. These platforms may set their own cookies subject to their respective privacy policies.

Section 4.3 – Healthcare Partners We may use cookies from trusted healthcare technology partners for appointment scheduling, patient communication, and medical record systems.

Section 4.4 – Data Processing Agreements All third-party cookie providers are bound by data processing agreements ensuring appropriate data protection standards.

ARTICLE V – DATA COLLECTION AND PROCESSING

Section 5.1 – Information Collected Through cookies, we may collect: (a) Device information (browser type, operating system, screen resolution) (b) Usage patterns (pages visited, time spent, navigation paths) (c) Geographic location (IP address, city, region) (d) Referral sources (how you found our website) (e) Interaction data (forms completed, downloads, clicks)

Section 5.2 – Data Combination Cookie data may be combined with other information you provide to create a comprehensive understanding of your healthcare interests and needs.

Section 5.3 – Automated Decision Making We do not use cookie data for automated medical decision making or patient diagnosis. All healthcare decisions require human medical professional involvement.

ARTICLE VI – YOUR COOKIE CHOICES AND CONTROLS

Section 6.1 – Browser Controls You can manage cookies through your browser settings:

Google Chrome: Settings > Privacy and Security > Cookies
Mozilla Firefox: Settings > Privacy & Security > Cookies
Safari: Preferences > Privacy > Cookies
Microsoft Edge: Settings > Cookies and Site Permissions

Section 6.2 – Cookie Preference Center Our website provides a cookie preference center where you can: (a) Accept or decline non-essential cookies (b) Modify your preferences at any time (c) View detailed information about each cookie category (d) Access links to third-party privacy policies

Section 6.3 – Opt-Out Options For specific services:

• Google Analytics: Use Google Analytics Opt-out Browser Add-on
• Google Ads: Visit Google Ads Settings
• Facebook: Adjust Facebook Ad Preferences
• General Advertising: Visit Network Advertising Initiative opt-out page

Section 6.4 – Impact of Declining Cookies Disabling certain cookies may affect: (a) Website functionality and user experience (b) Appointment booking capabilities (c) Patient portal access (d) Personalized content delivery

ARTICLE VII – MOBILE AND APP TRACKING

Section 7.1 – Mobile Websites This cookie policy applies to our mobile website. Mobile browsers offer cookie management options similar to desktop browsers.

Section 7.2 – Mobile Applications Our mobile applications may use similar tracking technologies. App-specific privacy settings are available within the application.

Section 7.3 – Location Services With permission, we may use device location services to provide relevant hospital information and directions.

ARTICLE VIII – DATA RETENTION AND DELETION

Section 8.1 – Retention Periods Cookie data is retained for the periods specified in Article II or until you delete them through browser settings or our preference center.

Section 8.2 – Automatic Deletion Session cookies are automatically deleted when you close your browser. Persistent cookies expire according to their specified duration.

Section 8.3 – Manual Deletion You can delete cookies at any time through browser settings or by clearing your browsing data.

ARTICLE IX – INTERNATIONAL DATA TRANSFERS

Section 9.1 – Third-Party Services Some third-party cookie providers may transfer data internationally. We ensure appropriate safeguards are in place for such transfers.

Section 9.2 – GDPR Compliance For EU residents, international transfers comply with GDPR requirements through adequacy decisions or standard contractual clauses.

ARTICLE X – CHILDREN’S PRIVACY

Section 10.1 – Age Restrictions Our website is not directed to children under 13. We do not knowingly collect cookie data from children without parental consent.

Section 10.2 – Parental Controls Parents can manage cookie settings on devices used by minors and contact us to request deletion of any inadvertently collected data.

ARTICLE XI – SECURITY MEASURES

Section 11.1 – Data Protection Cookie data is protected through encryption, secure transmission protocols, and access controls limiting data access to authorized personnel only.

Section 11.2 – Regular Audits We conduct regular security audits of our cookie implementation and third-party providers to ensure data protection standards are maintained.

ARTICLE XII – POLICY UPDATES

Section 12.1 – Modification Notice We may update this Cookie Policy periodically. Material changes will be communicated through: (a) Website banner notifications (b) Email alerts to registered users (c) Updated policy posting with revision date

Section 12.2 – Continued Use Continued website use after policy updates constitutes acceptance of the modified terms.

ARTICLE XIII – CONTACT INFORMATION

For cookie-related inquiries or to exercise your rights:

Data Protection Officer
Ambuja Hospitals Private Limited
No. 80 (Old No. 36), 20th Main Road, 2nd Block, Rajajinagar
Bengaluru, Karnataka 560010, India

Email: info@nurturehospitals.in
Phone: 98800 09596
Business Hours: Monday through Saturday, 9:00 AM to 6:00 PM

Online: Use our Cookie Preference Center available on our website footer

ARTICLE XIV – LEGAL COMPLIANCE

Section 14.1 – Applicable Laws This Cookie Policy complies with: (a) Information Technology Act, 2000 (India) (b) General Data Protection Regulation (GDPR) for EU residents (c) California Consumer Privacy Act (CCPA) where applicable (d) Other applicable data protection regulations

Section 14.2 – Regulatory Authority Questions regarding data protection compliance may be directed to relevant regulatory authorities in your jurisdiction.

ACKNOWLEDGMENT

By using our website, you acknowledge that you have read and understood this Cookie Policy and agree to our use of cookies as described herein.

Document Control:

• Version: 1.0
• Language: English
• Jurisdiction: Karnataka, India
• Classification: Public Document

This Cookie Policy is designed to provide transparency about our data collection practices. For specific legal advice regarding privacy rights, consult qualified legal counsel.