NURTURE HOSPITAL

Entity Name: Ambuja Hospitals Private Limited
Corporate Identification Number: U85300KA2020PTC137262
Registration Number: 137262
Address: No. 80 (Old No. 36), 20th Main Road, 2nd Block, Rajajinagar, Bengaluru, Karnataka 560010
Email: info@nurturehospitals.in
Phone: 98800 09596

Effective Date: 02-10-2025
Last Revised: 02-10-2025

ARTICLE I – COMMITMENT TO ACCESSIBILITY

Section 1.1 – Our Mission Nurture Hospital is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our website and services are accessible to all users.

Section 1.2 – Legal Compliance We strive to comply with: (a) Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards (b) Rights of Persons with Disabilities Act, 2016 (India) (c) Information Technology Act, 2000 accessibility provisions (d) International accessibility best practices

Section 1.3 – Scope of Application This statement applies to our main website, patient portals, appointment booking systems, and all digital platforms operated by Nurture Hospital.

ARTICLE II – ACCESSIBILITY STANDARDS AND CONFORMANCE

Section 2.1 – Technical Standards Our website aims to conform to WCAG 2.1 Level AA standards, which include: (a) Perceivable – Information must be presentable in ways users can perceive (b) Operable – Interface components must be operable by all users (c) Understandable – Information and UI operation must be understandable (d) Robust – Content must be robust enough for various assistive technologies

Section 2.2 – Current Conformance Status

• Level A Compliance: Fully conformant
• Level AA Compliance: Substantially conformant with known exceptions listed in Article IV
• Level AAA Compliance: Partially conformant where feasible

Section 2.3 – Testing Methods We employ multiple testing approaches: (a) Automated accessibility scanning tools (b) Manual testing with assistive technologies (c) User testing with individuals with disabilities (d) Expert accessibility audits

ARTICLE III – ACCESSIBILITY FEATURES IMPLEMENTED

Section 3.1 – Navigation and Structure (a) Keyboard Navigation: Full website functionality available via keyboard (b) Skip Links: Direct navigation to main content areas (c) Logical Tab Order: Sequential and intuitive navigation flow (d) Consistent Layout: Predictable page structure across the website (e) Breadcrumb Navigation: Clear path indicators for complex pages

Section 3.2 – Visual and Content Accessibility (a) Alt Text: Descriptive alternative text for all meaningful images (b) Color Contrast: Minimum 4.5:1 ratio for normal text, 3:1 for large text (c) Scalable Text: Text can be resized up to 200% without loss of functionality (d) Color Independence: Information not conveyed through color alone (e) Focus Indicators: Visible focus indicators for interactive elements

Section 3.3 – Interactive Elements (a) Form Labels: All form fields have associated labels (b) Error Identification: Clear error messages with correction suggestions (c) Button Descriptions: Descriptive button text and ARIA labels (d) Link Context: Meaningful link text that describes the destination (e) Time Limits: Extended time limits with user control options

Section 3.4 – Multimedia Accessibility (a) Video Captions: Closed captions for all video content (b) Audio Transcripts: Text alternatives for audio-only content (c) Audio Controls: User control over audio playback (d) Visual Descriptions: Audio descriptions for visual content where applicable

Section 3.5 – Mobile Accessibility (a) Responsive Design: Accessible across all device sizes (b) Touch Targets: Minimum 44×44 pixel touch target sizes (c) Orientation Support: Content accessible in portrait and landscape modes (d) Gesture Alternatives: Alternative input methods for complex gestures

ARTICLE IV – KNOWN LIMITATIONS AND EXCEPTIONS

Section 4.1 – Third-Party Content Some third-party integrations may not fully conform to accessibility standards: (a) Payment gateway interfaces (b) Social media embedded content (c) Third-party appointment scheduling widgets (d) External mapping services

Section 4.2 – Legacy Content Older documents and images uploaded before our current accessibility implementation may not meet current standards. We are working to remediate these items.

Section 4.3 – Complex Medical Images Certain diagnostic images and medical charts may have limited alternative text due to their specialized nature. We provide additional context where medically appropriate.

Section 4.4 – Real-Time Features Live chat and real-time appointment availability may have accessibility limitations that we are actively working to address.

ARTICLE V – PHYSICAL FACILITY ACCESSIBILITY

Section 5.1 – Building Access Our hospital facility includes: (a) Wheelchair accessible entrances and exits (b) Accessible parking spaces with proper signage (c) Ramps and elevators for multi-level access (d) Accessible restroom facilities (e) Clear wayfinding signage with tactile elements

Section 5.2 – Patient Care Accessibility (a) Accessible examination rooms and equipment (b) Height-adjustable examination tables (c) Accessible patient registration areas (d) Sign language interpreter services (upon request) (e) Large print materials and Braille options

Section 5.3 – Communication Accessibility (a) TTY/TDD telephone services (b) Written communication alternatives (c) Visual alert systems for emergency situations (d) Staff training on disability awareness and communication

ARTICLE VI – ASSISTIVE TECHNOLOGY COMPATIBILITY

Section 6.1 – Supported Technologies Our website is designed to work with: (a) Screen Readers: JAWS, NVDA, VoiceOver, TalkBack (b) Voice Recognition: Dragon NaturallySpeaking, Windows Speech Recognition (c) Keyboard Navigation: Standard keyboard and alternative input devices (d) Browser Zoom: Up to 200% magnification in all major browsers (e) High Contrast: Windows High Contrast Mode and similar tools

Section 6.2 – Browser Compatibility Accessibility features are supported in:

• Chrome (latest version)
• Firefox (latest version)
• Safari (latest version)
• Microsoft Edge (latest version)
• Internet Explorer 11 (limited support)

Section 6.3 – Mobile Assistive Technology

• iOS VoiceOver and Switch Control
• Android TalkBack and Select to Speak
• Voice Access and other voice control apps

ARTICLE VII – ACCESSIBILITY SERVICES AND ACCOMMODATIONS

Section 7.1 – Available Services We provide the following accessibility services: (a) Sign language interpreters (48-hour advance notice preferred) (b) Large print appointment confirmations and medical forms (c) Braille materials (upon request with advance notice) (d) Audio descriptions of medical procedures (e) Extended appointment times for patients with disabilities (f) Assistance with completing forms and documentation

Section 7.2 – Requesting Accommodations To request accessibility accommodations:

• Advance Notice: 48-72 hours preferred for specialized services
• Contact Methods: Phone, email, or in-person requests
• Documentation: Medical documentation may be required for certain accommodations
• No Additional Fees: Accessibility services provided at no extra charge

Section 7.3 – Emergency Accommodations Emergency accessibility needs will be addressed immediately using available resources and alternative communication methods.

ARTICLE VIII – FEEDBACK AND IMPROVEMENT PROCESS

Section 8.1 – Feedback Channels We welcome feedback about accessibility barriers: (a) Email: info@nurturehospitals.in (Subject: Accessibility Feedback) (b) Phone: 98800 09596 (Voice/TTY available) (c) In-Person: Front desk or patient relations (d) Online Form: Accessibility feedback form on our website (e) Mail: Written correspondence to our facility address

Section 8.2 – Response Timeline

• Acknowledgment: Within 2 business days
• Initial Response: Within 5 business days
• Resolution Timeline: Varies by complexity, with regular progress updates
• Emergency Issues: Immediate response during business hours

Section 8.3 – Continuous Improvement We implement a continuous improvement process including: (a) Regular accessibility audits (quarterly) (b) User testing with disability community members (c) Staff training updates on accessibility best practices (d) Technology updates to improve accessibility features

ARTICLE IX – TRAINING AND AWARENESS

Section 9.1 – Staff Training All hospital staff receive training on: (a) Disability awareness and etiquette (b) Communication with patients with disabilities (c) Use of accessibility equipment and services (d) Emergency procedures for patients with disabilities (e) Legal requirements under disability rights laws

Section 9.2 – Ongoing Education Regular training updates ensure staff remain current with:

• Accessibility technology advances
• Best practices in inclusive healthcare
• Legal and regulatory changes
• Patient feedback and improvement opportunities

ARTICLE X – EXTERNAL RESOURCES AND PARTNERSHIPS

Section 10.1 – Community Partnerships We collaborate with local disability organizations to: (a) Improve our accessibility services (b) Stay informed about community needs (c) Participate in accessibility awareness initiatives (d) Receive feedback on our accessibility efforts

Section 10.2 – Professional Associations We maintain memberships with organizations promoting healthcare accessibility and follow guidelines from relevant medical and accessibility professional bodies.

ARTICLE XI – ACCESSIBILITY COMPLIANCE MONITORING

Section 11.1 – Internal Monitoring

• Monthly accessibility feature testing
• Quarterly comprehensive accessibility audits
• Annual third-party accessibility assessments
• Continuous monitoring of user feedback and complaints

Section 11.2 – Documentation We maintain detailed records of: (a) Accessibility improvements implemented (b) Feedback received and actions taken (c) Training provided to staff (d) Accommodation requests and fulfillment

ARTICLE XII – CONTACT INFORMATION

Accessibility Coordinator
Nurture Hospital
Ambuja Hospitals Private Limited
No. 80 (Old No. 36), 20th Main Road, 2nd Block, Rajajinagar
Bengaluru, Karnataka 560010, India

Primary Contact:
Email: info@nurturehospitals.in
Phone: 98800 09596
TTY/TDD: Available upon request

Business Hours: Monday through Saturday, 9:00 AM to 6:00 PM
Emergency Accessibility Support: 24/7 for current patients

Alternative Communication:

• Large print versions of this statement available upon request
• Audio version available by calling our main number
• Electronic formats compatible with assistive technology

ARTICLE XIII – LEGAL DISCLAIMER

Section 13.1 – Best Efforts This accessibility statement reflects our ongoing efforts to provide an accessible experience. While we strive for full compliance, we acknowledge that perfect accessibility may not always be achievable due to technical limitations.

Section 13.2 – Third-Party Content We are not responsible for the accessibility of third-party websites, plugins, or embedded content, though we work to select accessible alternatives where possible.

Section 13.3 – Ongoing Commitment Our commitment to accessibility is ongoing, and we regularly review and improve our practices to better serve all patients and website visitors.

ACKNOWLEDGMENT

We are committed to providing equal access to healthcare services and information for all individuals. This accessibility statement demonstrates our dedication to inclusive care and digital accessibility.

Document Control:

• Version: 1.0
• Language: English
• Jurisdiction: Karnataka, India
• Classification: Public Document

This Accessibility Statement reflects our commitment to inclusive healthcare and digital accessibility. We welcome feedback and suggestions for improvement from our community.