NURTURE HOSPITAL

Entity Name: Ambuja Hospitals Private Limited
Corporate Identification Number: U85300KA2020PTC137262
Registration Number: 137262
Address: No. 80 (Old No. 36), 20th Main Road, 2nd Block, Rajajinagar, Bengaluru, Karnataka 560010
Email: info@nurturehospitals.in
Phone: 98800 09596

Effective Date: 02-10-2025
Last Revised: 02-10-2025

ARTICLE I – DEFINITIONS AND ACCEPTANCE

Section 1.1 – Definitions “Hospital,” “we,” “us,” or “our” refers to Nurture Hospital operated by Ambuja Hospitals Private Limited. “User,” “you,” or “patient” refers to any individual accessing our services, website, or facilities. “Services” encompasses all healthcare services, digital platforms, and related offerings provided by the Hospital.

Section 1.2 – Agreement By accessing our website, utilizing our services, or entering our premises, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, you must discontinue use of our services immediately.

Section 1.3 – Legal Capacity Users must be 18 years of age or older, or have parental/guardian consent. By using our services, you represent that you have the legal authority to enter into this agreement.

ARTICLE II – SCOPE OF SERVICES

Section 2.1 – Healthcare Services The Hospital provides comprehensive healthcare services including but not limited to gynecology, obstetrics, fertility treatments, family planning, adolescent health, neonatal care, laparoscopic surgeries, and related medical specialties as listed on our website and promotional materials.

Section 2.2 – Website and Digital Services Our website provides information about services, appointment booking, health resources, and patient communication portals. Digital services are provided on an “as available” basis.

Section 2.3 – Service Limitations Services are provided subject to physician availability, facility capacity, medical appropriateness, and compliance with applicable healthcare regulations.

ARTICLE III – USER OBLIGATIONS AND CONDUCT

Section 3.1 – Accurate Information Users must provide complete, accurate, and current information regarding their medical history, contact details, insurance information, and any other data requested for healthcare delivery.

Section 3.2 – Prohibited Conduct Users are prohibited from: (a) Providing false or misleading information (b) Interfering with hospital operations or other patients (c) Violating facility policies or healthcare protocols (d) Engaging in disruptive, threatening, or inappropriate behavior (e) Unauthorized recording or photography within hospital premises (f) Misusing website functionality or attempting unauthorized access

Section 3.3 – Compliance with Policies Users must comply with all hospital policies, medical instructions, safety protocols, and applicable laws during their interaction with our services.

ARTICLE IV – APPOINTMENTS AND SCHEDULING

Section 4.1 – Appointment Booking Appointments may be scheduled through our website, phone, or in-person registration. Appointments are subject to physician availability and medical necessity.

Section 4.2 – Cancellation Policy Appointments must be cancelled at least 24 hours in advance. Late cancellations or no-shows may result in charges as per our fee schedule.

Section 4.3 – Emergency Services For medical emergencies, patients should contact emergency services immediately. Our appointment system is not intended for urgent medical situations.

ARTICLE V – PAYMENT TERMS AND BILLING

Section 5.1 – Payment Obligation Users are responsible for all charges incurred for services rendered. Payment is due at the time of service unless alternative arrangements have been made.

Section 5.2 – Insurance Claims We will assist with insurance claim processing where applicable. However, users remain ultimately responsible for all charges regardless of insurance coverage.

Section 5.3 – Fee Schedule Current fees are available upon request and may be revised periodically with appropriate notice. Emergency services may incur additional charges.

Section 5.4 – Collections Unpaid balances may be referred to collection agencies or legal counsel. Users will be responsible for all costs associated with collection efforts.

ARTICLE VI – MEDICAL INFORMATION AND PRIVACY

Section 6.1 – Medical Records Medical records remain the property of the Hospital and are maintained in accordance with applicable healthcare regulations and our Privacy Policy.

Section 6.2 – Information Sharing Medical information may be shared with healthcare providers, insurance companies, and other entities as necessary for treatment, payment, and healthcare operations, or as required by law.

Section 6.3 – Privacy Protections Patient privacy is protected in accordance with our Privacy Policy and applicable data protection laws.

ARTICLE VII – INTELLECTUAL PROPERTY RIGHTS

Section 7.1 – Hospital Property All content on our website, including text, graphics, logos, images, and software, is the property of Ambuja Hospitals Private Limited or its licensors and is protected by intellectual property laws.

Section 7.2 – Limited License Users are granted a limited, non-exclusive, non-transferable license to access and use our website for personal healthcare-related purposes only.

Section 7.3 – Restrictions Users may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

ARTICLE VIII – DISCLAIMERS AND LIMITATIONS

Section 8.1 – Medical Advice Disclaimer Information provided on our website or through digital communications is for educational purposes only and does not constitute medical advice. Individual medical consultation is required for diagnosis and treatment decisions.

Section 8.2 – Treatment Outcomes The Hospital makes no guarantees regarding treatment outcomes. Medical results may vary based on individual circumstances, and no assurance of specific results can be provided.

Section 8.3 – Website Availability While we strive to maintain website availability, we cannot guarantee uninterrupted access. Technical issues, maintenance, or other factors may temporarily affect service availability.

Section 8.4 – Third-Party Content Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or policies of external sites.

ARTICLE IX – LIMITATION OF LIABILITY

Section 9.1 – Scope of Limitation To the maximum extent permitted by law, the Hospital’s liability for any claims arising from our services shall be limited to the amount paid for the specific service giving rise to the claim.

Section 9.2 – Excluded Damages The Hospital shall not be liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Section 9.3 – Essential Services Exception Nothing in this limitation shall restrict liability for gross negligence, willful misconduct, or violations of fundamental patient safety standards.

ARTICLE X – INDEMNIFICATION

Users agree to indemnify and hold harmless the Hospital, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from their use of services, violation of these terms, or infringement of third-party rights.

ARTICLE XI – DISPUTE RESOLUTION

Section 11.1 – Governing Law These Terms of Service are governed by the laws of India and the State of Karnataka.

Section 11.2 – Jurisdiction Any legal proceedings shall be conducted in the courts of Bengaluru, Karnataka, India.

Section 11.3 – Mediation Parties agree to attempt resolution through mediation before pursuing litigation, except in cases requiring immediate judicial intervention.

ARTICLE XII – FORCE MAJEURE

The Hospital shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, equipment failures, or other unforeseeable events.

ARTICLE XIII – MODIFICATIONS AND TERMINATION

Section 13.1 – Term Modifications These Terms of Service may be updated periodically. Material changes will be communicated through website posting or direct notification. Continued use constitutes acceptance of modifications.

Section 13.2 – Service Termination The Hospital reserves the right to terminate or suspend services to users who violate these terms, engage in inappropriate conduct, or pose risks to patient safety or facility operations.

Section 13.3 – Effect of Termination Upon termination, all rights and obligations cease except those that by their nature should survive termination.

ARTICLE XIV – SEVERABILITY AND WAIVER

Section 14.1 – Severability If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Section 14.2 – Waiver Failure to enforce any provision does not constitute a waiver of future enforcement rights.

ARTICLE XV – CONTACT INFORMATION

For questions regarding these Terms of Service:

Ambuja Hospitals Private Limited
Attn: Legal Department
No. 80 (Old No. 36), 20th Main Road, 2nd Block, Rajajinagar
Bengaluru, Karnataka 560010, India

Email: info@nurturehospitals.in
Phone: 98800 09596
Business Hours: Monday through Saturday, 9:00 AM to 6:00 PM

ACKNOWLEDGMENT

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

Document Control:

• Version: 1.0
• Language: English
• Jurisdiction: Karnataka, India
• Classification: Public Document

These Terms of Service constitute a legally binding agreement between users and Ambuja Hospitals Private Limited. For specific legal advice, consult qualified counsel.